Troubleshooting

A value was not detected#

First, confirm you are testing the installed product—not the website’s fixed sample demo. Check the extension is enabled, the browser and destination are supported, and the relevant permissions are available.

A value may not match a supported pattern. Review the content manually and remove the secret before sharing. See Secret detection for limitations.

A harmless value was flagged#

Test fixtures and example strings can resemble active credentials. Inspect the context before deciding whether to continue. For reports, create a fictitious reproduction with the same structure instead of sharing the original value.

A documentation copy button does not work#

Clipboard writing may be blocked by browser settings or an insecure origin. If automatic copying fails, the website shows a selectable text field so you can copy manually. The site does not request clipboard-read permission.

Sign-in or installation does not complete#

Open your account to sign in. If the service fails to load, refresh and check whether your browser blocks the sign-in or payment provider. For help, email [email protected].

Prepare a useful support report#

Include the product version, browser or OS version, destination editor, expected behavior, and a fictitious reproduction. Do not include credentials, customer data, or unredacted screenshots.

The support page demonstrates the support-request interface without sending a message.